My levy payment has gone missing?
Written by Jessica Tait
Updated at January 18th, 2021
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Import
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If you believe that we haven’t received your levy payment or the amount doesn’t correlate with what you have paid follow the below steps.
Review your bank statement – have the funds come out of your bank account or reversed back?
If you made cheque payment and the cheque funds have not cleared from your account - then we recommend that you cancel the cheque and reissue immediately OR to avoid further overdue fees make payment by Bpay.
If Bpay and the payment has not cleared we recommend that you review your online banking statement and see what has occurred, BPay payments are debited immediately from one’s account and will deposit into the payee account 24 – 72 hours later.
Sometimes people mistakenly pay someone else therefore review your bank statement and see whether the payment IOD number matches the number on the levy notice – if it doesn’t, see who this person is in your previous accounts paid list OR contact your bank and seek reimbursement. Depending upon the recipient it can take weeks to receive a credit back therefore In the interim to avoid additional fees and charges to your levies we recommend immediate payment.
Omit a number, therefore review your bank statement and see whether the funds have been returned to your account, typically they have therefore payment may be made. If not, we recommend contacting your bank and to avoid additional fees and charges, to avoid additional fees and charges to your levies we recommend immediate payment.
You may access your lot levy statement through the Portal If you have misplaced your password, you may select the “lost password” icon and a new password will be issued to you.
If no reply or payment is received in full by the due date your Strata Company will proceed with Debt Recovery in accordance with your Strata Company Debt Recovery Policy and By Law.
If you believe that everything is in order as listed above, and payment should have been received, then we ask that you complete this form. Payment query form