Can you smell gas?
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Residents reporting a gas leak to you should be advised to clear the area and contact ATCO.
If a gas leak is suspected, clear/ leave the area, do not use mobile phones, machinery or any other source of ignition in the vicinity and call ATCO’s 24/7 faults & emergencies contact centre 13 13 52.
ATCO will provide advice on the appropriate course of action and will arrange for an ATCO representative to attend if required.If it’s possible to safely isolate the gas supply to the source of the leak, do so. For leaks downstream of a master or sub meter, this would constitute turning the Meter Control Valve, located on the meter inlet inside of the meter box. You should then immediately engage a licensed gas fitter to rectify the leak If it is not possible to isolate the gas supply, or if you feel unsafe doing so, clear the area and immediately contact ATCO The process for addressing a gas leak regardless of the location of a gas leak, ATCO will provide advice and attend as required gas leaks upstream of a master (distribution) meter will be investigated and repaired by ATCO gas leaks downstream of a master meter will be repaired by a private gas fitter at the Strata’s expense. If a leak is detected by ATCO downstream of a master meter, it will be necessary for the gas supply to be terminated at the point of the distribution meter, the gas supply will be restored by your gas fitter upon rectification of the leak.