Why can't you just send someone to fix it?
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Work order requests are sent to your strata council for consideration.
Your Strata Manager is employed to assist the Strata Company/Council, we are disallowed from sending someone to site to conduct repairs, without the strata council’s prior written instruction.
The strata council will consider and review the maintenance request(s), review the property with a wholistic manner to determine the outcome of your maintenance item.