Does my building have a warranty?
Written by Jessica Tait
Updated at January 18th, 2021
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The following information is from Department of Mines, Industry Regulation and Safety.
A warranty is an agreement between a contractor and the consumer and not necessarily a requirement under legislation but more for a commercial benefit.
Building and energy provides a dispute resolution process under the Building Services (Complaint Resolution and Administration) Act 2011, which enables persons adversely affected by the carrying out of building service, or alleged breach of a home building work contract to lodge a complaint.
Building service complaints may be lodged within 6 years of practical completion being achieved
Home building work contract complaints must be lodged within 3 years from when the dispute arose, or the contract was entered into, whichever is earlier.
Home Building Contracts / Contracts Act and Guide
Home Building Contracts less than $20,000.00
In accordance with the Home Building Contracts Act 2009 HII is required for most residential building work with the minimum value of $20,000.
Should you have any further enquiries please call Building and Energy on 1300 489 099 or refer to Building Commission | Department of Mines, Industry Regulation and Safety.
Dispute Resolution process
Building and Energy provides a dispute resolution process under the Building Services (Complaint Resolution and Administration) Act 2011, which enables persons adversely affected by the carrying out of building service, or alleged breach of a home building work contract to lodge a complaint.
Building service complaints may be lodged within 6 years of practical completion being achieved whereas home building work contract complaints must be lodged within 3 years from when the dispute arose or the contract was entered into, whichever is earlier.
Prior to lodging a compliant it is recommended you read the building service and home building work contract complaints page from the website which provides further information regarding all preliminary requirements and explains the process and outcomes available.
In dealing with a building service or home building work contact complaint, the Commissioner may; dismiss a complaint; commence conciliation proceedings; issue building or home building work contract remedy orders, or refer the complaint to the State Administrative Tribunal for determination.
Should you have any further enquiries please call Building and Energy on 1300 489 099 or refer to Building Commission | Department of Mines, Industry Regulation and Safety